Unpaid Medical Fee Collection Support

To address unpaid medical fees and payment problems with international patients, we help medical institutions build a system for collecting medical fees and reduce their administrative workload through online payment and a hospitalization medical fee guarantee service.

Have you taken measures against
unpaid fees from international patients?

As the number of international visitors to Japan grows, measures against unpaid medical fees are becoming increasingly important for medical institutions.
JMHC helps solve the challenges of collecting medical fees through two mechanisms: payment and guarantee.

DCC Payment Service
Multi-currency credit card
online payment system
- Multi-currency credit cards
- Online payment system
- Reduced exchange rate risk
- Simpler payment procedures
- Transparent fees
- Smoother payments
Using the multi-currency payment service provided by JTB, this service makes it possible to bill patients by card even when they are not in Japan, for example for deposits before they arrive or for follow-up care costs after they return home. Patients can choose to pay in their own currency, so they know in advance how much will be charged by their card company. Medical institutions receive payment in Japanese yen, so they can avoid the risk of exchange rate fluctuations.
We also provide full support
for problems like these
- Medical fees are going unpaid or being paid late
- There are problems with how international patients pay
- Some patients return home without paying
- We want to avoid foreign exchange losses and the risks of international remittance
From contract to operation

We provide careful support from the initial consultation to the start of operation, in line with each medical institution's requests and pace.
1. STEP 01
  
  Consultation
  
  We will ask about your current situation and challenges and propose the optimal payment plan with a quotation.
2. STEP 02
  
  Online application
  
  Once the quotation is agreed, we will send you a URL for submitting the application. Please enter the required information and submit the documents.
3. STEP 03
  
  Screening
  
  The payment company will carry out screening based on the submitted information.
  *Screening for multi-currency credit card payment (DCC) takes about 4 to 6 weeks.
4. STEP 04
  
  Screening completed / notice of service start
  
  Once screening is complete, we will notify you by email about starting to use the live environment.
5. STEP 05
  
  Test payment
  
  Please carry out a test payment using your live account.
6. STEP 06
  
  Start of live operation
  
  It takes about 1 to 3 months from the initial consultation to the start of operation.
Hospitalization Medical Fee Guarantee Service (NAP Medical)
A new guarantee system that substitutes for
the joint guarantor required for hospitalization
- Substitute guarantor
- Available for international patients
- Smoother admission procedures
A guarantee company acts in place of the joint guarantor required for hospitalization, making it possible to admit patients who have difficulty finding a guarantor. This allows admission procedures to proceed smoothly and also reduces the administrative burden on medical institutions. In the unlikely event that medical fees go unpaid, the unpaid amount is covered within the scope of the guarantee contract. (*A guarantee fee is collected from the patient at the time of admission.)
Please note that this service covers hospitalization only.
We also provide full support
for problems like these
- We cannot secure a joint guarantor for admission
- There are problems with how international patients pay
- We want to reduce the workload of dealing with unpaid fees
- We want admission procedures to go smoothly
From contract to operation

We provide careful support from the initial consultation to the start of operation, in line with each medical institution's requests and pace.
1. STEP 01
  
  Consultation (submission of data and documents)
2. STEP 02
  
  Quotation and contract
3. STEP 03
  
  Operation briefing
4. STEP 04
  
  Start of operation