inquiry・please use the format in below for the request of the documents
input of the necessary matter
reconfirmation of input matter
transmission complete
about yourself
Inquiry Types
society/group
section
Name
gender
telephone number
E-mail address
E-mail address (Confirmation)
your questions
about facilies/about programs your request
request period
about client (number of persons, gender)
Message
Resident Country
age
Please read carefully following Privacy Notice

JTB Corp. which has its registered offices at 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan (the “JTB”) offers travel and destination management services and other related services worldwide. This Privacy Notice is issued to you, Data Subject, to inform you of our collection, access, use and process your personal data in the way described below.

1. Categories of personal data

We hereby inform you that we collect, use and process the following categories of your personal data:

  • Name
  • Address
  • Birth Day (Age)
  • Gender
  • Phone Number
  • Email Address
  • Passport Number
2. Legal basis and purpose:

As per Article 6(1)(f) GDPR, we hereby inform you that we use your personal data for the purpose of providing you following services:

  • Making accommodation or hotel arrangements
  • Making transportation arrangements
  • Making restaurant arrangements or other food arrangements
  • Making other services arrangements
  • Supporting you with the tours or with preparations for the tours
  • Managing the itinerary or the preparation of the itinerary
  • Considering, entering into, or performing contracts or other relationship
  • Responding to your queries or requirements
  • Maintaining our relations with you
  • Responding to your queries
  • Satisfaction surveys that you would complete
  • Re-establishing our relationships
  • Selling our or other person’s products or services
  • Marketing/ Providing information regarding our or other person’s products, services or events or campaigns

In addition, your personal data may be converted into statistical or aggregated data which cannot be used to identify you and then used to produce statistical research and reports. This aggregated data may be shared and used in the ways described above.

JTB processes your personal data in its interest as well as your interest, so JTB provides and you receive the travel related services that you have requested and other related services specified in the above.

3. Retention periods

We keep your personal data as long as there is a statutory or legal requirement to do so or in order to provide the aforementioned services to you. For accounting or auditing purposes we may retain your personal data for a period of time after our direct business dealings have ended.

4. Data storage and transfer

Furthermore, we may share your personal data with JTB group companies as well as with other companies which may be located within or outside the EEA and provide travel and business process services related to the provision of the services indicated above, for example: airlines, hotels, accommodations, transportations, restaurants, tour operators, travel agencies, other service providers (including service providers for JTB). Where a company is located outside the EEA, we will arrange adequate safeguards such as Binding Corporate Rules or Standard Contact Clause arrangement or transfer your personal data based on appropriate legal basis.

5. Prior consent

Where we require access to your Personal Data that GDPR considers Sensitive, we will seek separate explicit consent from you prior to obtaining that data.

6. Your rights

As a customer you have a number of rights among them: the right to request access to your personal data, to have it corrected or deleted, and the right to object to our processing of your personal data. For further information on these rights please refer to our Privacy Policy:

Online link to Privacy Policy: https://www.jtbcorp.jp/en/privacy/pi_gdpr.asp

If you require assistance or further information about how your personal data is used by us then contact our Data Protection Team via email: private@jtb.com

If you are not completely satisfied with how personal data request was handled then you may contact your local Data Protection Supervisory Authority.

Consent Form

JTB Corp.which has its registered offices at 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan offers travel and destination management services and other related services worldwide. JTB hereby informs you, Data Subject, that JTB collects, accesses, uses and processes your personal data in the way described below and asks you to consent to such our collection, access, use and process of your personal data. Please read the following carefully and, if you consent to them, check the checkbox at the bottom of this Consent Form.

1. Explicit Consent

As per General Data Protection Regulation (Article 9(1) and (2) GDPR), we require your explicit consent for access and use of following sensitive personal data:

Information on allergies, dietary requirements, disability or other relevant health information

Your Sensitive Personal Data will be processed in order to fulfil our and your legitimate interests (Article 6(1)(f) GDPR) and for the provision to you of following services:

  • Making accommodation or hotel arrangements
  • Making transportation arrangements
  • Making restaurant arrangements or other food arrangements
  • Making other services arrangements
  • Supporting you with the tours or with preparations for the tours
  • Managing the itinerary or the preparation of the itinerary
  • Considering, entering into or performing contracts or other relationship
  • Responding to your queries or requirements
  • Emergency scenario (accident, fire, injury, health and safety, etc.) follow-up

JTB processes your personal data in its interest as well as your interest, so JTB provides and you receive the travel related services that you have requested and other related services specified in the above.

We keep your personal data as long as there is a statutory or legal requirement to do so or in order to provide the aforementioned services to you. For accounting or auditing purposes we may retain your personal data for a period of time after our direct business dealings have ended.

Furthermore, we may share your personal data with JTB group companies as well as with other companies which may be located within or outside the EEA and provide travel and business process services related to the provision of the services indicated above, for example: airlines, hotels, accommodations, transportations, restaurants, tour operators, travel agencies, other service providers (including service providers for JTB). Where a company is located outside the EEA, we will arrange adequate safeguards such as Binding Corporate Rules or Standard Contact Clause arrangement or transfer your personal data based on appropriate legal basis.

2. Your rights

As a customer you have a number of rights among them: the right to withdraw your consent, to request access to your personal data, to have it corrected or deleted, and the right to object to our processing of your personal data. For further information on these rights please refer to our Privacy Policy:

Online link to Privacy Policy: https://www.jtbcorp.jp/en/privacy/pi_gdpr.asp

If you require assistance or further information about how your personal data is used by us then contact our Data Protection Team via email: private@jtb.com

If you are not completely satisfied with how personal data request was handled then you may contact your local Data Protection Supervisory Authority.

Consent Form For Children

JTB Corp. which has its registered offices at 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan (the "JTB") offers travel and destination management services and other related services worldwide. JTB hereby informs you and the data subject that JTB collects, accesses, uses and processes personal data of the data subject in the way described below and asks you to consent to such our collection, access, use and process of personal data of the data subject. Please read the following carefully and, if you consent to them, check the checkbox at the bottom of this Consent Form

1. Request for your consent to process personal data of the data subject

Article 8 and 9(1) and (2) of the General Data Protection Regulation ("GDPR") requires parental or guardian consent for the use of sensitive personal data of any person under the age of 16.

As per General Data Protection Regulation, we require your explicit consent for access and use of following sensitive personal data belonging to person of whom you have parental or guardian responsibility :

Information on allergies, dietary requirements, disability or other relevant health information

Abovementioned Sensitive Personal Data will be processed in order to fulfil our and the data subject's legitimate interests (Article 6(1)(f) GDPR) and for the provision to the data subject of following services:

  • Making accommodation or hotel arrangements
  • Making transportation arrangements
  • Making restaurant arrangements or other food arrangements
  • Making other services arrangements
  • Supporting the data subject with the tours or with preparations for the tours
  • Managing the itinerary or the preparation of the itinerary
  • Considering, entering into or performing contracts or other relationship
  • Responding to queries or requirements
  • Emergency scenario (accident, fire, injury, health and safety, etc.) follow-up

JTB processes personal data of the data subject in its interest as well as interest of the data subject, so JTB provides and the data subject receives the travel related services that you (and/or) the data subject have requested and other related services specified in the above.

We keep personal data as long as there is a statutory or legal requirement to do so or in order to provide the aforementioned services to the data subject. For accounting or auditing purposes we may retain personal data for a period of time after our direct business dealings have ended.

We may share personal data of the data subject with JTB group companies as well as with other companies which may be located within or outside the EEA and provide travel and business process services related to the provision of the services indicated above, for example: airlines, hotels, accommodations, transportations, restaurants, tour operators, travel agencies and other service providers (including service providers for JTB). Where a company is located outside the EEA, we will arrange adequate safeguards such as Binding Corporate Rules or Standard Contact Clause arrangement or transfer personal data of the data subject based on appropriate legal basis.

2. Your (Data Subject's) rights

You (and/or Data Subject) have(has) a number of rights among them, the right to withdraw consents, to request access to personal data of the data subject, to have it corrected or deleted, and the right to object to our processing of personal data of the personal data. For further information on these rights please refer to our Privacy Policy:

Online link to Privacy Policy: https://www.jtbcorp.jp/en/privacy/pi_gdpr.asp

If you require assistance or further information about how personal data is used by us then contact our Data Protection Team via email: private@jtb.com

If you are not completely satisfied with how personal data request was handled then you may contact your local Data Protection Supervisory Authority.

about your Private Information

The Private Information you provide us may be used only for our reply to your inquiry, request and for our management of history, we do not offer to others.
Please go to next page only when you agreed our Privacy Policy.