Japan Medical & Health Tourism Center (JMHC) is a medical coordinator established by the JTB Group, Japan's largest travel agency.

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  • International second opinion package (Shonan Kamakura General Hospital)

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  2. FAQ

FAQ

We have compiled frequently asked questions from our customers and their answers.
If you have any questions, please check here first.

Medical Care in Japan
QWhat kind of service is medical tourism?
A
For those who wish to come to Japan to receive medical services such as treatment, health checkups, and procedures, we coordinate acceptance with medical institutions prior to arrival. Furthermore, when you actually come to Japan for consultation, we provide comprehensive support including assistance during your stay.
QCan I receive medical services while visiting Japan?
A
Except for health checkups, examinations, and cosmetic purposes, if you come to Japan for the purpose of treating a pre-existing condition, prior acceptance by a medical institution is required. Depending on the symptoms and medical condition, it may be difficult to come to Japan and receive treatment. For details, please contact us. Click here for inquiries. Health checkups: Available. However, last-minute applications during travel may not be accepted. In addition, excessive exercise or dietary conditions prior to the checkup may result in test results that differ from normal conditions or may prevent the examination from being conducted. We recommend scheduling the checkup as soon as possible after arriving in Japan. Treatment: Not available. Prior evaluation for acceptance is required, and as the purpose of travel is medical treatment, necessary procedures must be completed before coming to Japan. Cosmetic procedures: After arriving in Japan, a consultation will be conducted before performing the desired procedures; however, it is necessary to schedule the visit date and time in advance.
QIs it possible to arrange group health checkups?
A
Although certain conditions apply, consultations are possible. In general, many medical institutions accept a small number of patients (approximately 1 to 4 people), so for groups of 5 or more, there are many items that require prior coordination. A preparation period is also necessary, so please consult us as early as possible.
QWhat information should I prepare before visiting Japan?
A
The required preparations vary depending on the type of medical care you wish to receive in Japan. For health checkups, each examination has specific contraindications, so it is necessary to confirm in advance and report whether any of these apply. 　Example) MRI examination: Because a strong magnetic field is used, patients with cardiac pacemakers, cochlear implants, metal in the body (such as surgical bolts or vascular stents), tattoos, or those who are pregnant cannot undergo this examination. For treatment, the information that needs to be provided in advance varies depending on the type of disease and treatment method. In addition to medical information such as the attending physician’s medical records and, in cases such as cancer, CT image data in DICOM format, it is also necessary to prepare personal data such as age and gender in advance.
QCan you introduce a suitable medical institution?
A
We mainly introduce hospitals listed on our website and can recommend doctors or institutions based on your preferences and needs.
QWhat medical fields do you cover?
A
We cover a wide range of services including checkups, treatments, and cosmetic medicine. We recommend suitable hospitals based on your needs.
QWhat are the benefits of receiving treatment in Japan?
A
Japan offers advanced medical technology, high safety standards, and a clean environment. Patients can receive treatment with clear explanations and attentive care.
Insurance
QI have medical insurance in my home country. Will it be applicable?
A
Please confirm in advance whether your insurance covers medical expenses in Japan, including treatment and health checkup costs, as well as medical interpretation and coordination fees. Even if it is covered, the patient will be required to make payment in advance. For details, please contact us.
QCan you issue medical documents for my insurance company?
A
Yes. It is possible to prepare a medical report for submission to an insurance company. Please consult us in advance as we will confirm with the medical institution. In addition, documents required for insurance claims, such as medical statements, receipts, and medical certificates issued by medical institutions or medical coordinators, can also be provided.
QCan you issue documents for insurance claims?
A
Yes. We can provide medical reports and receipts for insurance.
QCan I use travel insurance?
A
If you travel to Japan for medical treatment, pre-existing conditions may not be covered. Please confirm the details with your insurer.
Travel
QCan I get the type of medical visa I want?
A
The visa will not be issued based solely on the patient’s decision. Based on the treatment plan prepared by the medical institution, the medical institution and our company as the guarantor organization will determine whether to provide a guarantee for a medical stay visa, as well as the type of visa to be applied for (single-entry or multiple-entry).
QIs a medical stay visa always required?
A
For checkups, it may not be required if your stay fits within a tourist visa. For treatment, a medical stay visa is often required based on the treatment plan. In the case of treatment, based on the treatment plan prepared by the medical institution, the medical institution and our company as the guarantor organization will determine whether to provide a guarantee for a medical stay visa. In many cases, patients who undergo treatment come to Japan with a medical stay visa.
QWhat documents and requirements are needed for a medical stay visa?
A
We can issue a guarantor letter, but required documents and application procedures vary by Japanese embassy or consulate. Please check with the mission in your country or region.
QIs a medical stay visa guaranteed?
A
Once the required documents are prepared, we can issue a guarantor letter. However, visa issuance is subject to the decision of the Japanese embassy or consulate.
Costs
QHow much does a medical checkup cost in Japan?
A
A At our center, based on agreements with medical institutions, we offer packages for international visitors that include health checkup fees, medical interpretation fees, and result translation fees. Prices vary depending on the medical institution, examination items, and region. Options can be selected according to your needs. Click here to search >
QHow much does treatment cost in Japan?
A
Costs vary depending on condition and treatment. We provide an estimate after consultation. In advance, we will review the patient’s medical information and ask about the type of medical care you wish to receive in Japan. Based on your requests and medical condition, Japanese medical institutions will indicate what kind of treatment can be provided, and our center will inform you of an estimated cost accordingly.
QCan I visit a clinic while traveling in Japan?
A
Except for health checkups, examinations, and cosmetic purposes, if you come to Japan for the purpose of treating a pre-existing condition, prior acceptance by a medical institution is required. Depending on the symptoms and medical condition, it may be difficult to come to Japan and receive treatment.
QCan I make a reservation from overseas?
A
Yes. In principle, both health checkups and treatments require advance reservations before coming to Japan. Reservations can be made through the inquiry form on our website. Please fill in the required information according to the desired medical services.
QCan I get a prescription in Japan?
A
Yes. Medication will be prescribed after a doctor's consultation if necessary.
QIs consultation for treatment in Japan free?
A
Fees vary by hospital. Costs may include screening, online second opinions, and document translation. Details will be provided individually.
Multilingual Support
QCan medical certificates be issued in other languages?
A
Yes. The medical institution where you received care will issue it (for a fee). Depending on the target language, the medical coordinator may also provide translation (for a fee).
QIs it possible to bring an interpreter designated by myself, such as a family member?
A
For interpretation during medical consultations and important explanations, objectivity and accuracy are essential. Therefore, interpretation will be provided by medical interpreters arranged by the medical institution (including Japanese medical coordinators who act as intermediaries). The cost will be borne by the patient.
QCan I receive care without speaking Japanese?
A
Yes. We provide medical interpreters and multilingual support. We have registered medical interpreters in languages such as English, Chinese, Vietnamese, Korean, and Indonesian, so even those who cannot speak Japanese can use our services with confidence. We will also provide clear and easy-to-understand explanations of treatment details and test results through interpretation and support as needed.
QDo you accept many international patients?
A
Yes. We have supported over 5,000 international patients since 2010.
Access & Stay Support
QCan family members or attendants also come to Japan together?
A
It is possible if the conditions for entering Japan, such as obtaining a visa, are met. It varies depending on the situation, so please contact us.
Payment
QWhen is the payment due?
A
Payment is required before arrival. Please contact us for details.
QWhat payment methods are available?
A
Bank transfer, credit cards (VISA/Master), WeChat Pay, and Alipay are accepted.